1. Information We Collect

We collect the following types of information to operate and improve our Services:

a. Information You Provide

Account Information: When you sign up, we collect your name, email address, phone number, and password.
Business Information: If you register as a business, we collect your business name, address, category, and payment details for subscription management.
Transaction Data: We collect details about purchases and points earned or redeemed through participating merchants.
Communication Data: Information you send us through customer support, feedback forms, or marketing sign-ups.

b. Automatically Collected Information

When you use our Services, we automatically collect:

Device and Usage Data: IP address, browser type, device ID, operating system, and app version.
Location Data: With your permission, we may collect approximate location data to show nearby participating businesses.
Cookies and Tracking: We use cookies and similar technologies to remember your preferences and analyze usage.

2. How We Use Your Information

We use your information to:

Provide, operate, and improve our Services.
Track loyalty points, redemptions, and promotional offers.
Personalize your app experience and display relevant nearby businesses.
Communicate with you about updates, promotions, or account notices.
Process business subscriptions and payments.
Comply with legal obligations and prevent fraud or abuse.

We do not sell or rent your personal information to third parties.

3. How We Share Information

We may share information only in the following cases:

With Participating Businesses: To confirm point transactions, redemptions, or promotions.
With Service Providers: Third-party companies that support our operations (e.g., hosting, analytics, payment processing). These providers are bound by confidentiality agreements.
For Legal Reasons: When required by law, regulation, or court order.
With Your Consent: When you explicitly authorize us to share data.

4. Data Security

We use administrative, technical, and physical safeguards to protect your information.
This includes SSL encryption, secure servers, and limited access to personal data by authorized personnel only.

While we take all reasonable steps to protect your data, no online system is 100% secure. You use the Services at your own risk.

5. Your Privacy Rights

Depending on your location, you may have rights to:

Access, correct, or delete your personal information.
Withdraw consent for specific data uses.
Request a copy of your data in a portable format.
Opt out of marketing communications at any time.

To exercise your rights, contact us at chughes@point-nest.com.

6. Retention of Information

We retain your personal information only for as long as necessary to:

Provide and improve our Services,
Comply with legal obligations,
Resolve disputes, and
Enforce our agreements.

When data is no longer needed, it is securely deleted or anonymized.

7. Children’s Privacy

Our Services are not directed to children under 13. We do not knowingly collect personal information from minors.
If you believe a child has provided us with information, please contact us immediately at chughes@point-nest.com, and we will delete it promptly.

8. Third-Party Links

Our app or website may include links to third-party websites or services.
We are not responsible for the privacy practices or content of those third parties.
We encourage you to review their privacy policies before sharing any information.

9. Updates to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for legal reasons.
When we make changes, we will post the revised version and update the “Effective Date” above.
We encourage you to review this page regularly.

10. Contact Us

If you have any questions or concerns about this Privacy Policy or our data practices, please contact:

Point Nest

Email: chughes@point-nest.com
Website: www.pointnestcommunity.com